Term and Conditions

Welcome to Flawless Glow Care! These Terms and Conditions govern your use of our website and purchases from our beauty and skincare boutique. By accessing www.flawlessglowcare.com and placing orders, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and products are available to users aged 18+ worldwide, excluding certain Asian countries and remote areas as specified. By using our site, you confirm you meet age requirements and can form legally binding contracts.

1.2 Content Ownership

All content on this site (text, images, logos, product formulations) is our exclusive property or licensed to us, protected by international copyright laws. You may not:

• Reproduce, distribute, or modify any content without express written permission
• Use our trademarks or product names for commercial purposes
• Reverse engineer or extract product formulas

1.3 User Conduct

You agree to use our website lawfully and refrain from:

• Uploading harmful code or engaging in data mining
• Making false purchases or fraudulent claims
• Interfering with site security or other users’ experiences

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in product descriptions (including ingredients, benefits, and images), but colors may vary slightly due to monitor settings. All skincare products are for external use only unless otherwise specified.

2.2 Product Availability

Inventory updates in real-time, but occasionally items may become unavailable after order placement. In such cases, we’ll notify you promptly and offer alternatives or refunds.

2.3 Health Considerations

While our products undergo rigorous testing, we recommend:

• Patch testing new skincare items
• Consulting a physician before using if pregnant, nursing, or with known allergies
• Following all usage instructions carefully

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase, which we accept by processing payment and issuing an order confirmation. We reserve the right to cancel orders for:

• Pricing errors
• Suspected fraud
• Unavailable inventory
• Shipping restrictions

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. You authorize us to charge the full amount plus applicable taxes and shipping fees upon order confirmation.

3.3 Pricing and Taxes

Prices are in USD and exclude:

• Shipping fees (unless order qualifies for free shipping)
• Import duties or taxes (customer’s responsibility)

We may adjust prices periodically but will honor the price at time of order confirmation.

4. Shipping and Delivery

4.1 Processing Time

Orders process within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information via email upon shipment.

4.2 Shipping Options

We offer:

• Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days with tracking and insurance
• Free Shipping (Orders >$50): Via EMS, delivered in 15-25 business days with basic tracking

4.3 Delivery Responsibilities

Once shipped, you become responsible for:

• Providing accurate shipping information (we’re not liable for errors)
• Any customs fees or import taxes
• Inspecting packages upon delivery and reporting damages within 48 hours

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most unopened/unused products. Non-returnable items include:

• Opened bath products
• Deodorants
• Opened facial cleansers
• Used fake tan products

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days with order details
2. Package items with original packaging and invoice
3. Ship to: Flawless Glow Care Returns, 835 Shiloh Court, Redding, US 96003

5.3 Refund Details

Refunds process within 3-5 business days after we receive and inspect returns:

• Issued to original payment method
• Exclude original shipping costs
• International customers bear return shipping costs

6. Liability and Disputes

6.1 Product Liability

Our liability is limited to the product’s purchase price. We’re not liable for:

• Consequential damages from product use
• Individual allergic reactions when proper patch testing wasn’t conducted
• Misuse contrary to product instructions

6.2 Dispute Resolution

Any disputes shall first attempt resolution through good-faith negotiations. Unresolved disputes may be submitted to binding arbitration in Redding, California under US law.

7. General Provisions

7.1 Policy Updates

We may update these terms periodically. Continued use after changes constitutes acceptance. Major changes will be communicated via email or site notifications.

7.2 Governing Law

These terms are governed by California law. Any legal actions must be filed in Shasta County courts.

7.3 Contact Information

For questions about these terms:

Flawless Glow Care
835 Shiloh Court
Redding, US 96003
Email: [email protected]