At Flawless Glow Care, we want every product to bring you the radiant results you expect from premium skincare. If your experience falls short of flawless, our flexible returns policy ensures your complete satisfaction.

Our Return Promise

We accept returns and exchanges within 15 days of delivery for most products. Your happiness is our priority – if a product doesn’t meet your glow expectations, we’ll make it right.

Important Exceptions

For hygiene reasons, we cannot accept returns on:
• Bath Products (opened containers)
• Deodorants
• Facial Wash & Cleanser (opened products)
• Fake Tan & Bronzers (used products)

Simple 3-Step Return Process

  1. Request Authorization
    Email [email protected] with your order number and reason for return within 15 days of delivery.
  2. Package Your Items
    Include all original packaging and a copy of your invoice. For your protection, we recommend using a trackable shipping service.
  3. Ship to Our Spa
    Send your return package to:
    Flawless Glow Care Returns
    835 Shiloh Court
    Redding, US 96003

Refund Details

Once we receive and inspect your return (typically within 5 business days):

  • Refund Method: Original payment (Visa, MasterCard, JCB, PayPal)
  • Processing Time: 3-5 business days after approval
  • Shipping Costs: Original shipping fees are non-refundable

For exchanges, we’ll ship your replacement product within 2 business days of receiving your return.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request for Order #[Your Order Number]

Dear Flawless Glow Care Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). 

Product(s) for return: 
• [Product Name 1] - [Reason]
• [Product Name 2] - [Reason]

I prefer: 
☐ Refund to original payment method 
☐ Exchange for [Product Name/SKU]

Order Date: [MM/DD/YYYY]
Delivery Date: [MM/DD/YYYY]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

International Returns

For our global customers (excluding some Asian countries and remote areas):

  • Return shipping costs are the customer’s responsibility
  • Please mark the package “Returned Goods” to avoid customs charges
  • Refunds will be processed in USD

Questions about our policy? Our customer care team is ready to assist at [email protected].