FAQ

We curate skin-loving essentials across categories including anti-aging skincare, bath luxuries, body care, facial treatments, hair care, and wellness products like children’s vitamins. Our collection blends everyday essentials with special glow-boosters.

Many of our formulations are gentle enough for sensitive skin, especially in our Bath Products and Everyday Essentials ranges. We recommend patch testing new products and checking individual ingredient lists if you have specific sensitivities.

Yes! Our Beauty & Skincare and Bath Products sections feature several natural and organic options. Look for product descriptions highlighting these qualities.

Simply begin checkout and you’ll be prompted to create an account. This allows you to track orders, save favorites, and speed up future purchases. We never share your information – your beauty secrets are safe with us!

We process orders quickly to get you glowing! If you need to modify/cancel, email us within 2 hours at [email protected] with your order number. Once packing begins, changes may not be possible.

Choose your perfect glow timeline:
• Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
• Free Shipping: 15-25 business days via EMS (orders over $50)

We ship worldwide except certain Asian countries and remote areas due to customs restrictions. If your location isn’t serviced, we’ll notify you promptly.

Once shipped, you’ll receive a tracking number via email. Follow your beauty package’s journey right to your doorstep! Delays sometimes happen, but we’ll communicate any significant hold-ups.

We accept: Visa, MasterCard, JCB, and PayPal. All transactions are securely processed – we never store your payment information.

Absolutely! We use bank-level encryption for all transactions. Your financial details are protected with the same care we give to our most delicate serums.

We offer 15-day returns from delivery date for unused products in original packaging. Please email [email protected] to initiate returns. Return shipping costs are the customer’s responsibility unless the item arrived damaged.

Oh no! Email us within 48 hours of delivery with photos of the damaged items and packaging. We’ll happily resend or refund – because damaged beauty is no beauty at all.

Currently, we process returns followed by new orders to ensure you get fresh, perfect products. This also helps us maintain our quality standards.

Our glow specialists shine brightest via email at [email protected]. We typically respond within 24 hours (except weekends). For reference, always include your order number if applicable.

Our team operates Monday-Friday, 9AM-5PM PST. Emails received outside these hours will be answered the next business day.